Case-Study Digitalised Repository (CDR)
Real world business scenarios for the classroom
Teaching cases at the Management and Leadership Case Study Centre, Universiti Utara Malaysia, allow students to tackle real-world challenges, honing their skills for the workplace. Specializing in emerging markets, the center aims to increase digital access and usage of its case studies globally, benefiting both local and international educators.
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http://cdr.uum.edu.my/jspui/handle/123456789/58| Title: | Closing Down Of Regional Training Centres: The Dilemma Of A General Manager At Telco Malaysia Berhad |
| Authors: | Abd Rahim, Nazahah Mahmud, Mohd Fadhli Lin, Abdullah Malek, Marlin Marissa |
| Issue Date: | 2018 |
| Publisher: | IMBRe |
| Abstract: | Telco Malaysia Berhad (Telco), Malaysia’s broadband champion and a leading integrated information and communications group, offered a comprehensive range of communication services and solutions in broadband, data and fixed-line. As a market leader, Telco was driven by stakeholder value creation in a highly competitive environment. The group emphasized the delivery of an enhanced customer experience via continuous customer service, quality improvements and innovations, whilst focusing on increased operational efficiency and productivity. Telco was one of the biggest Government Link Companies (GLC) in Malaysia and a leading telecommunication company in the country. As a telecommunication company, Telco’s operation and products were largely technologically driven. Therefore, the technical, IT and management training were very crucial to ensure the operation and maintenance were running smoothly. In order to support these activities and to ensure staff were skilful and knowledgeable, Telco had set up a number of regional training centres throughout Malaysia. |
| URI: | http://cdr.uum.edu.my/jspui/handle/123456789/58 |
| Payment Link: | http://epay.uum.edu.my/go.php?billcode=CDRCASE&productid=TC128-1 |
| Appears in Collections: | Cases in CDR |
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